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General Questions

Below are the most common questions we get asked, and although every situation is different we are happy to help answer any questions.

East Coast Transportation offers a full array of limousine services and chauffeured transportation including airport transfers, corporate outings, dinner charters, special events, VIP services, weddings, party buses and private school transportation.

East Coast Transportation offers both “meet and greet” service and “meet in baggage” service. “Meet and greet” service is typically used for large groups, meetings or conventions. “Meet in baggage” service is typically used for individual greets for special needs individuals or special VIPs. Both services are available for a fee upon request.

East Coast Transportation bills “No-Shows” at the full quoted rate. To avoid being charged, if you cannot find your chauffeur at the designated pick-up point, call our office at 904-525-8600 so we can assist you.

East Coast Transportation, a limo service and chauffeured service provider, gives customers 15 minutes of complimentary waiting time. After which time, East Coast will charge waiting time in 15-minute intervals at the standard vehicle hourly rate.

East Coast Transportation will be waiting for your arrival at the prearranged ground transportation area on the side of the airport near baggage claim #1.

Below is our typical cancellation policy.  Sedan, Van and SUV – 4 hours prior to pickup time. Stretch Limousine – 72 hours prior to pickup time. Mini-Bus – 96 hours prior to pick up time. Mid-Coach and Motor Coach –2 weeks prior to pickup time.

East Coast Transportation requires a credit card to reserve service and payment is due in full at the time services are rendered. This applies to all reservations including transfers and “As Directed” or hourly service.

East Coast Transportation automatically sends a receipt to the email address on file after payment has been made. An additional receipt can be sent to an alternative email address upon request. East Coast Transportation chauffeurs do not provide receipts.

East Coast Transportation provides open billing to qualified customers. Most open accounts are guaranteed with a credit card. If you would like to apply for credit, please email our accounting department at accounting@ectjax.com and request a credit application.

Billing Terms:

Your acceptance of our billing application and approved credit guarantees full payment for all charges on the account and you/your company agree to make full payment within 30 days of the invoice date.

East Coast Transportation prefers at least 24 hours notice, however most reservations can be accommodated with lesser notice.

 

All hourly charters are billed according to the total hours used by the customer from the start time until the finish time.

 

East Coast Transportation offers services 24 hour a day / 7 days a week / 365 days a year. Simply call (904) 525-8600

 

All of East Coast Transportation vehicles are NON-SMOKING.

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